Customer Care

We want to make your training experience with us as enjoyable and stress-free as possible. To help achieve this, we have compiled a list of frequently asked questions that may be useful to you when booking and attending one of our courses. Of course, if you have a question that is not addressed here, please do not hesitate to contact us. We look forward to welcoming you to one of our programs soon. Please contact us should you require any further details.

Registration & Payment

How do I register for your courses?
We accept registrations by fax, email and mail. At this point an invoice and detailed joining instructions will be sent to you. Please note that by registering you are confirming your place on the course. Full payment is required before the course starts.

Are there any deadlines for registration?
We encourage delegates to book as early as possible in order to avoid disappointment and to allow us sufficient time for administration. We advise you to send in your registrations 2 weeks before the start date of the course - a late booking fee will be imposed on registrations received within 14 days of the course date.

What does the course fee include?
The course fee includes tuition, teaching materials, lunch and refreshments. Unless specified, the course fee does not include accommodation.

How can payment be made, and in what currencies?
Payment can be made by the following methods:

1. Telegraphic transfer
2. Cheque or banker's draft (for Malaysia-based clients only)
3. Credit card (please contact us for more information)

We do not accept payment in cash. Payment can be made in most major currencies.

When do I need to pay?
We require payment to be made as soon as the course invoice is issued. If payment cannot be made immediately we will ask for a credit card number and authorisation as guarantee. A penalty equivalent to 3% of outstanding balance will be imposed per month on all late payments.

Please note all telegraphic transfer fees, taxes and levies (domestic or otherwise) shall be borne by the sponsoring organization.

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Cancellation & Refund Policy

What if REDmoney cancels my course?
Unfortunately course cancellations do sometimes occur. Should this happen we will refund your money in full unless you want it to be transferred to another course date of your choice. Should REDmoney cancel your course, we are liable to refunding only the cost of the course and no other costs.

What is your booking, cancellation and transfer policy?
We try and be as fair as possible with cancellations and refunds as we realize cancellations are sometimes unavoidable. Our booking and cancellation policy is as follows:

By completing and sending us your registration form you are confirming delegate places on the course. If delegates cannot attend the course replacement participants are always welcome. Otherwise delegates must request in writing (letter, fax or email) to cancel registration/s or transfer to a different course at least 21 days before the course start date to be eligible for a refund, less a 5% administration fee. Delegates who cancel within 21 days of the course start date, or who do not attend, are liable to pay the full course fee and no refunds will be given. Instead fees will be converted to a REDmoney Training course voucher equivalent to the original fee, less a 15% administration charge. This voucher is transferable within your organization and must be redeemed within one year of issue or become void. If a course is postponed for whatever reason delegate bookings will be automatically transferred to the new course date. Delegates who wish to transfer to a different course will be subject to the same terms as above and charged the difference in course fees. No refunds or course vouchers will be issued for a no-show.

Please contact us directly should you require further details on our cancellation policy.

Can I send replacement delegates?
Yes, of course. This is often the best alternative to a cancellation. Please contact us and provide details of the new delegate.

Important: Some of our UAE-based courses are governed by a different Booking, Payment and Cancellation Policy. Please see individual course pages/brochures or contact us directly for more details.

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Discounts

Do you offer any discounts?
Yes. Why not take advantage of our early bird discounts? We also offer attractive additional discounts for multiple delegate bookings– please contact us directly or see specific course brochures for more details.

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Travel & Accommodation

Where are your courses held?
To ensure your comfort and convenience, our courses are held in 4-5 star hotels or similarly equipped conference facilities. As far often as possible the course venue will be in the central business district of the city the course is held in.

Can you help me book accommodation?
If the course is held at a hotel we have made reserving accommodation here as easy as possible. We have also negotiated special rates for you. So please contact the course venue directly to make bookings, whilst making reference to us.

Our courteous and friendly staff can also advise you of alternative hotels nearby to the course venue, but will not be able to make bookings for you.

Can you help me with visa applications?
We are sorry that we cannot make visa applications on your behalf. However, upon receipt of payment we will be happy to issue you with an invitation letter should you require one.

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About the Course

What is the usual schedule for a course day?
On the first day of the course registration will take place after 8.30am. On this day, we would appreciate it if you could please be with us by 8.45am at the latest to ensure sufficient time for registration.

On day one and all other days the course begins at 9am and concludes at approximately 5pm. Breaks are taken at 10.30am and 3.30pm for approximately 30 minutes. Lunch break is taken between 12.30pm and 1.00pm for 1 hour and 15 minutes.

How large are group sizes on your courses?
Our group sizes range from 10 to 20 delegates, ensuring you sufficient face-time and personal contact with your program director.

What language are your courses taught in?
Unless otherwise advised our course are taught in English.

What format do your courses take i.e. lecture, group discussion?
By attending one of our courses, you are agreeing to actively participate! As far as possible our courses are interactive and fun learning experiences. Of course, the program director needs to take the lead but we encourage group discussions and the sharing of ideas and experiences.

So, no snoozing in class: come armed with questions and points. Case studies are also important and as far as possible will be used to illustrate important concepts.

Do you need any more information from me?
Yes please! We need to know a little more about your professional background and objectives for the course so we can serve you better. What qualifications do you have? How familiar are you are with the course topic? What are your particular areas of interest? Don't worry, we'll send you a pre-course questionnaire to gather all these details. Please help us to help you by completing this and returning it to us as soon as you can.

What is the dress code for your courses?
We recommend a smart casual dress code. Business suits are not necessary.

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General

If I can't attend the course can I buy the course documentation?
We believe the value of the course is in the attendance. So sorry, we do not sell the course documentation.

What if I have special dietary requirements?
No problem. Just inform us as early as possible and we'll make arrangements.

Are facilities available for prayer at the course venue?
Prayer facilities are available in the majority of our course venues. In the exceptional case prayer facilities are not available we offer our apologies.

What if I want to run one of your courses in-house?
We will be pleased to conduct an in-house for you and your colleagues. Please contact us and we'll provide you with a detailed proposal.

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